- Title
- Nurse perceptions of the quality of patient care: confirming the importance of empowerment and job satisfaction
- Creator
- Leggat, Sandra G.; Bartram, Timothy; Casimir, Gian; Stanton, Pauline
- Relation
- Health Care Management Review Vol. 35, Issue 4, p. 355-364
- Relation
- http://ovidsp.tx.ovid.com/sp-3.5.1a/ovidweb.cgi?&S=LAOAFPPGHIDDHFNCNCALFBIBHCIAAA00&Link+Set=S.sh.34.35.39.45|8|sl_10
- Publisher
- Lippincott Williams & Wilkins
- Resource Type
- journal article
- Date
- 2010
- Description
- Aim: This aim of this study was to investigate the interactive effects of psychological empowerment and job satisfaction on the relationship between high-performance work systems (HPWS) and nurses' perceptions of the quality of patient care they provide. Background: Studies of high-performing organizations in a variety of industries have consistently reported a positive relationship between HPWS and performance outcomes. Although many of these studies have been conducted in manufacturing, similar findings of a positive correlation between aspects of HPWS and improved patient outcomes have been reported in international health care studies. Method: We used regression analysis with tests of mediation and moderation to analyze survey responses collected in March 2008 of 201 nurses in a large regional Australian health service. Findings: Psychological empowerment fully mediated the relationship between HPWS and perceptions of quality of patient care. Job satisfaction moderated the relationship between HPWS and perceptions of quality of patient care. Conclusion: Hospital managers should focus on promoting HPWS and ensuring that nurse unit managers have the competencies to empower and to enhance the job satisfaction of their staff.
- Subject
- high-performance work systems; job satisfaction; nurses; psychological empowerment; quality of patient care
- Identifier
- http://hdl.handle.net/1959.13/930137
- Identifier
- uon:10773
- Identifier
- ISSN:0361-6274
- Language
- eng
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